Returns Policy

At Waverly London, we do everything we can to keep our customers satisfied. However, you may wish to return a product. This document clearly sets out our returns policy.

Conditions for Returns

  • You may only register a return after you have physically received the item.

  • Return costs are entirely the customer’s responsibility, including any international shipping charges.

  • Items must be unused, unwashed, undamaged and in their original condition, with all labels and tags still attached.

  • Trying on is permitted; wearing is not.

  • Returning products that were intentionally ordered in multiple sizes with the intention to (partially) return is not permitted.

Return Process

  1. Register your return via info@waverlylondon.com within 14 days of receiving the item.

  2. We will provide you with the returns address of our supplier (based in China).

  3. You must send the item back entirely at your own expense, including any customs duties or postage/shipping costs.

  4. We always recommend using a shipping method with track & trace.

Refunds
Once the item has been received at the returns address and the condition of the product has been approved, the purchase amount will be refunded within 14 days via the original payment method.

Liability

  • We are not responsible for lost parcels if the tracking indicates that the item was delivered to the address provided by the customer.

  • If an incorrect address has been provided, this is the customer’s responsibility.

  • Address errors must be reported within 24 hours of placing the order.

Contact
For questions about returns, you can contact us at info@waverlylondon.com.

FAQS

Once your order is confirmed, you will receive an email with your order number. To track your order, simply visit our Track Your Order page and enter your order number or email address.

You can return items within 30 calendar days of receiving them.

  • Return shipping costs are the buyer’s responsibility.
  • Approved refunds will be issued to your original payment method.

For more information, please review our Return Policy.

If you experience any issues or have questions, visit our Contact Page to connect with our support team. We’re here to assist you promptly

Orders are typically processed within 3 business days after being placed.

Yes, the following exceptions apply: Partial refunds may be issued for items that:

  • Show signs of use.
  • Are not in their original condition.
  • Are damaged or missing parts (not caused by us).
  • Are returned more than 30 days after delivery.

For complete details, refer to our Return Policy.